# Initial data for a fresh RT installation.

@Users = (
    {  Name             => 'root',
       Gecos            => 'root',
       RealName         => 'Enoch Root',
       Password         => 'password',
       EmailAddress     => "root\@localhost",
       Comments         => 'SuperUser',
       Privileged       => '1',
       SkipCanonicalize => '1',
    },
);

@Groups = (
);

@Queues = ({ Name              => 'General',
             Description       => 'The default queue',
             CorrespondAddress => "",
             CommentAddress    => "", },
           { Name        => '___Approvals',
             Lifecycle   => 'approvals',
             Description => 'A system-internal queue for the approvals system',
             Disabled    => 2, } );

@Catalogs = ({
    Name        => "General assets",      # loc
    Description => "The default catalog", # loc
});

@ScripActions = (

    {  Name        => 'Autoreply To Requestors',    # loc
       Description =>
'Always sends a message to the requestors independent of message sender' ,                                            # loc
       ExecModule => 'Autoreply',
       Argument   => 'Requestor' },
    { Name        => 'Notify Requestors',                    # loc
      Description => 'Sends a message to the requestors',    # loc
      ExecModule  => 'Notify',
      Argument    => 'Requestor' },
    { Name        => 'Notify Owner as Comment',              # loc
      Description => 'Sends mail to the owner',              # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'Owner' },
    { Name        => 'Notify Owner',                         # loc
      Description => 'Sends mail to the owner',              # loc
      ExecModule  => 'Notify',
      Argument    => 'Owner' },
    { Name        => 'Notify Ccs as Comment',              # loc
      Description => 'Sends mail to the Ccs as a comment', # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'Cc' },
    { Name        => 'Notify Ccs',                                   # loc
      Description => 'Sends mail to the Ccs',                        # loc
      ExecModule  => 'Notify',
      Argument    => 'Cc' },
    { Name        => 'Notify AdminCcs as Comment',                        # loc
      Description => 'Sends mail to the administrative Ccs as a comment', # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'AdminCc' },
    { Name        => 'Notify AdminCcs',                                   # loc
      Description => 'Sends mail to the administrative Ccs',              # loc
      ExecModule  => 'Notify',
      Argument    => 'AdminCc' },
    { Name        => 'Notify Owner and AdminCcs',                         # loc
      Description => 'Sends mail to the Owner and administrative Ccs',    # loc
      ExecModule  => 'Notify',
      Argument    => 'Owner,AdminCc' },
    { Name        => 'Notify Owner or AdminCcs',                         # loc
      Description => 'Sends mail to the Owner if set, otherwise administrative Ccs',    # loc
      ExecModule  => 'NotifyOwnerOrAdminCc',
    },
    { Name        => 'Notify Requestors and Ccs as Comment',              # loc
      Description => 'Send mail to requestors and Ccs as a comment',      # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'Requestor,Cc' },

    { Name        => 'Notify Requestors and Ccs',                         # loc
      Description => 'Send mail to requestors and Ccs',                   # loc
      ExecModule  => 'Notify',
      Argument    => 'Requestor,Cc' },

    { Name        => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment',    # loc
      Description => 'Send mail to owner and all watchers as a "comment"',          # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'All' },
    { Name        => 'Notify Owner, Requestors, Ccs and AdminCcs',               # loc
      Description => 'Send mail to owner and all watchers',                         # loc
      ExecModule  => 'Notify',
      Argument    => 'All' },
    { Name        => 'Notify Other Recipients as Comment',                # loc
      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
      ExecModule  => 'NotifyAsComment',
      Argument    => 'OtherRecipients' },
    { Name        => 'Notify Other Recipients',                           # loc
      Description => 'Sends mail to explicitly listed Ccs and Bccs',      # loc
      ExecModule  => 'Notify',
      Argument    => 'OtherRecipients' },
    { Name        => 'User Defined',                                      # loc
      Description => 'Perform a user-defined action',                     # loc
      ExecModule  => 'UserDefined', },
    {  Name        => 'Create Tickets',                                    # loc
       Description =>
         'Create new tickets based on this scrip\'s template',             # loc
       ExecModule => 'CreateTickets', },
    { Name        => 'Open Tickets',                                      # loc
      Description => 'Open tickets on correspondence',                    # loc
      ExecModule  => 'AutoOpen' },
    { Name        => 'Open Inactive Tickets',                             # loc
      Description => 'Open inactive tickets',                             # loc
      ExecModule  => 'AutoOpenInactive' },
    { Name        => 'Extract Subject Tag',                               # loc
      Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc
      ExecModule  => 'ExtractSubjectTag' },
    { Name        => 'Send Forward',                 # loc
      Description => 'Send forwarded message',       # loc
      ExecModule  => 'SendForward', },
    {  Name        => 'Set starts date according to SLA', # loc
       Description => 'Set the starts date according to an agreement' , # loc
       ExecModule  => 'SLA_SetStarts',
    },
    {  Name        => 'Set due date according to SLA', # loc
       Description => 'Set the due date according to an agreement' , # loc
       ExecModule  => 'SLA_SetDue',
    },
    {
      Name => 'Clear Custom Field Value Template', # loc
      Description => 'Template action for clearing a custom field. Use "Copy Action" to create an action for s specific custom field.', # loc
      ExecModule => 'ClearCustomFieldValues',
      Argument => 'Your Custom Field Name Or Id'
    },
);

@ScripConditions = (
    { Name                 => 'On Create',                                # loc
      Description          => 'When a ticket is created',                 # loc
      ApplicableTransTypes => 'Create',
      ExecModule           => 'AnyTransaction', },

    {
        Name                 => 'On Create Via Email',
        Description          => 'When a ticket is created via Email',
        ApplicableTransTypes => 'Create',
        Argument             => 'Email',
        ExecModule           => 'ViaInterface', },
    {
        Name                 => 'On Create Via Web',
        Description          => 'When a ticket is created via Web',
        ApplicableTransTypes => 'Create',
        Argument             => 'Web,Mobile',
        ExecModule           => 'ViaInterface', },

    { Name                 => 'On Transaction',                           # loc
      Description          => 'When anything happens',                    # loc
      ApplicableTransTypes => 'Any',
      ExecModule           => 'AnyTransaction', },
    {

      Name                 => 'On Correspond',                             # loc
      Description          => 'Whenever correspondence comes in',          # loc
      ApplicableTransTypes => 'Correspond',
      ExecModule           => 'AnyTransaction', },

    {

      Name                 => 'On Forward',                                # loc
      Description          => 'Whenever a ticket or transaction is forwarded', # loc
      ApplicableTransTypes => 'Forward Transaction,Forward Ticket',
      ExecModule           => 'AnyTransaction', },

    {

      Name                 => 'On Forward Ticket',                         # loc
      Description          => 'Whenever a ticket is forwarded',            # loc
      ApplicableTransTypes => 'Forward Ticket',
      ExecModule           => 'AnyTransaction', },

    {

      Name                 => 'On Forward Transaction',                    # loc
      Description          => 'Whenever a transaction is forwarded',       # loc
      ApplicableTransTypes => 'Forward Transaction',
      ExecModule           => 'AnyTransaction', },

    {

      Name                 => 'On Comment',                                # loc
      Description          => 'Whenever comments come in',                 # loc
      ApplicableTransTypes => 'Comment',
      ExecModule           => 'AnyTransaction' },
    {

      Name                 => 'On Status Change',                          # loc
      Description          => 'Whenever a ticket\'s status changes',       # loc
      ApplicableTransTypes => 'Status',
      ExecModule           => 'AnyTransaction',

    },
    {

      Name                 => 'On Priority Change',                       # loc
      Description          => 'Whenever a ticket\'s priority changes',    # loc
      ApplicableTransTypes => 'Set',
      ExecModule           => 'PriorityChange',
    },
    {

      Name                 => 'On Owner Change',                           # loc
      Description          => 'Whenever a ticket\'s owner changes',        # loc
      ApplicableTransTypes => 'Any',
      ExecModule           => 'OwnerChange',

    },
    {

      Name                 => 'On Queue Change',                           # loc
      Description          => 'Whenever a ticket\'s queue changes',        # loc
      ApplicableTransTypes => 'Set',
      ExecModule           => 'QueueChange',

    },
    {  Name                 => 'On Resolve',                               # loc
       Description          => 'Whenever a ticket is resolved',            # loc
       ApplicableTransTypes => 'Status',
       ExecModule           => 'StatusChange',
       Argument             => 'resolved'

    },
    {  Name                 => 'On Reject',                                # loc
       Description          => 'Whenever a ticket is rejected',            # loc
       ApplicableTransTypes => 'Status',
       ExecModule           => 'StatusChange',
       Argument             => 'rejected'

    },
    {  Name                 => 'User Defined',                             # loc
       Description          => 'Whenever a user-defined condition occurs', # loc
       ApplicableTransTypes => 'Any',
       ExecModule           => 'UserDefined'

    },

    {  Name                 => 'On Close',                                 # loc
       Description          => 'Whenever a ticket is closed', # loc
       ApplicableTransTypes => 'Status,Set',
       ExecModule           => 'CloseTicket',
    },
    {  Name                 => 'On Reopen',                                # loc
       Description          => 'Whenever a ticket is reopened', # loc
       ApplicableTransTypes => 'Status,Set',
       ExecModule           => 'ReopenTicket',
    },
    {  Name        => 'Require Starts set according to SLA', # loc
       Description => 'Detect a situation when we should set Starts date' , # loc
       ApplicableTransTypes => 'Create,Set',
       ExecModule => 'SLA_RequireStartsSet',
    },
    {  Name        => 'Require Due set according to SLA', # loc
       Description => 'Detect a situation when we should set Due date' , # loc
       ApplicableTransTypes => 'Create,Correspond,Set,Status',
       ExecModule => 'SLA_RequireDueSet',
    },
    {
       Name                 => 'On TimeWorked Change',                    # loc
       Description          => 'When TimeWorked Change',                  # loc
       ApplicableTransTypes => 'Any',
       ExecModule           => 'TimeWorkedChange',
    },

);

@Templates = (
    { Queue       => '0',
      Name        => 'Blank',                                             # loc
      Description => 'A blank template',                                  # loc
      Content     => '', },
    {  Queue       => '0',
       Name        => 'Autoreply',                                         # loc
       Description => 'Plain text Autoresponse template',                     # loc
       Content     => 'Subject: AutoReply: {$Ticket->Subject}


Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
        "{$Ticket->Subject()}", 
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of { $Ticket->SubjectTag }.

Please include the string:

         { $Ticket->SubjectTag }

in the subject line of all future correspondence about this issue. To do so, 
you may reply to this message.

                        Thank you,
                        {$Ticket->QueueObj->CorrespondAddress()}

-------------------------------------------------------------------------
{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Autoreply in HTML',                              # loc
       Description => 'HTML Autoresponse template',                     # loc
       Content     => q[Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>This message has been automatically generated in response to the
creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>

<p>There is no need to reply to this message right now.  Your ticket has been
assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>

<p>Please include the string <b>{$Ticket->SubjectTag}</b>
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.</p>

<p>Thank you,<br/>
{$Ticket->QueueObj->CorrespondAddress()}</p>

<hr/>
{$Transaction->Content(Type => 'text/html')}
],
    },
    {  Queue       => '0',
       Name        => 'Transaction',                     # loc
       Description => 'Plain text transaction template', # loc
       Content     => 'RT-Attach-Message: yes


{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
 Transaction: {$Transaction->Description}
       Queue: {$Ticket->QueueObj->Name}
     Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
       Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->RequestorAddresses}
      Status: {$Ticket->Status}
 Ticket <URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >


{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Transaction in HTML',          # loc
       Description => 'HTML transaction template',    # loc
       Content     => 'RT-Attach-Message: yes
Content-Type: text/html

<b>{$Transaction->CreatedAsString}: Request <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b>
<br>
<table border="0">
<tr><td align="right"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr>
<tr><td align="right"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr>
<tr><td align="right"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td></tr>
<tr><td align="right"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr>
<tr><td align="right"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr>
<tr><td align="right"><b>Status:</b></td><td>{$Ticket->Status}</td></tr>
<tr><td align="right"><b>Ticket URL:</b></td><td><a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a></td></tr>
</table>
<br/>
<br/>
{$Transaction->Content( Type => "text/html")}
'
    },
    # Shadow the global templates of the same name to suppress duplicate
    # notifications until rules is ripped out.
    { Queue     => "___Approvals",
      Name      => "Transaction in HTML",
      Content   => "",
    },
    { Queue     => "___Approvals",
      Name      => "Transaction",
      Content   => "",
    },
    {

      Queue       => '0',
      Name        => 'Admin Correspondence',                     # loc
      Description => 'Plain text admin correspondence template',    # loc
      Content     => 'RT-Attach-Message: yes


<URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Admin Correspondence in HTML',                     # loc
       Description => 'HTML admin correspondence template',    # loc
       Content     => 'RT-Attach-Message: yes
Content-Type: text/html

Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br />
<br />
{$Transaction->Content(Type => "text/html");}
'
    },
    {  Queue       => '0',
       Name        => 'Correspondence',                          # loc
       Description => 'Plain text correspondence template',         # loc
       Content     => 'RT-Attach-Message: yes

{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Correspondence in HTML',                 # loc
       Description => 'HTML correspondence template',           # loc
       Content     => 'RT-Attach-Message: yes
Content-Type: text/html

{$Transaction->Content( Type => "text/html")}
'
    },
    {  Queue       => '0',
       Name        => 'Admin Comment',                           # loc
       Description => 'Plain text admin comment template',          # loc
       Content     =>
'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes


{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
This is a comment.  It is not sent to the Requestor(s):

{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Admin Comment in HTML',                  # loc
       Description => 'HTML admin comment template',            # loc
       Content     => 
'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||""); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes
Content-Type: text/html

<p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>

{$Transaction->Content(Type => "text/html")}
'
    },
    {  Queue       => '0',
       Name        => 'Reminder',                           # loc
       Description => 'Default reminder template',          # loc
       Content     =>
'Subject:{$Ticket->Subject} is due {$Ticket->DueObj->AsString}

This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}.

{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Target->Id}
'
    },

    {  Queue       => '0',
       Name        => 'Status Change',                                     # loc
       Description => 'Ticket status changed',                             # loc
       Content     => 'Subject: Status Changed to: {$Transaction->NewValue}


{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}

{$Transaction->Content()}
'
    },
    {  Queue       => '0',
       Name        => 'Status Change in HTML',              # loc
       Description => 'HTML Ticket status changed',              # loc
       Content     => 'Subject: Status Changed to: {$Transaction->NewValue}
Content-Type: text/html

<a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br/>
<br/>
{$Transaction->Content(Type => "text/html")}
'
    },
    {

      Queue       => '0',
      Name        => 'Resolved',                 # loc
      Description => 'Ticket Resolved',          # loc
      Content     => 'Subject: Resolved: {$Ticket->Subject}

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
'
    },
    {  Queue       => '0',
       Name        => 'Resolved in HTML',               # loc
       Description => 'HTML Ticket Resolved',           # loc
       Content     => 'Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html

<p>According to our records, your request has been resolved.  If you have any further questions or concerns, please respond to this message.</p>
'
    },
    {  Queue       => '___Approvals',
       Name        => "New Pending Approval",    # loc
       Description =>
         "Notify Owners and AdminCcs of new items pending their approval", # loc
       Content => 'Subject: New Pending Approval: {$Ticket->Subject}

Greetings,

There is a new item pending your approval: "{$Ticket->Subject()}", 
a summary of which appears below.

Please visit {RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}
to approve or reject this ticket, or {RT->Config->Get(\'WebURL\')}Approvals/ to
batch-process all your pending approvals.

-------------------------------------------------------------------------
{$Transaction->Content()}
'
    },
    {  Queue       => '___Approvals',
       Name        => "New Pending Approval in HTML",                                   # loc
       Description => "Notify Owners and AdminCcs of new items pending their approval", # loc
       Content     => 'Subject: New Pending Approval: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>

<p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve
or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals
overview</a> to batch-process all your pending approvals.</p>

<hr />
{$Transaction->Content()}
'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Passed",    # loc
       Description =>
         "Notify Requestor of their ticket has been approved by some approver", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}

Greetings,

Your ticket has been approved by { eval { $Approver->Name } }.
Other approvals may be pending.

Approver\'s notes: { $Notes }
'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Passed in HTML",    # loc
       Description =>
         "Notify Requestor of their ticket has been approved by some approver", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Other approvals may be pending.</p>

<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
    },
    {  Queue       => '___Approvals',
       Name        => "All Approvals Passed",    # loc
       Description =>
         "Notify Requestor of their ticket has been approved by all approvers", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}

Greetings,

Your ticket has been approved by { eval { $Approver->Name } }.
Its Owner may now start to act on it.

Approver\'s notes: { $Notes }
'
    },
    {  Queue       => '___Approvals',
       Name        => "All Approvals Passed in HTML",    # loc
       Description =>
         "Notify Requestor of their ticket has been approved by all approvers", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Its Owner may now start to act on it.</p>

<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Rejected",    # loc
       Description =>
         "Notify Owner of their rejected ticket", # loc
       Content => 'Subject: Ticket Rejected: {$Ticket->Subject}

Greetings,

Your ticket has been rejected by { eval { $Approver->Name } }.

Approver\'s notes: { $Notes }
'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Rejected in HTML",    # loc
       Description =>
         "Notify Owner of their rejected ticket", # loc
       Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>

<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Ready for Owner",    # loc
       Description =>
         "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}

Greetings,

The ticket has been approved, you may now start to act on it.

'
    },
    {  Queue       => '___Approvals',
       Name        => "Approval Ready for Owner in HTML",    # loc
       Description =>
         "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
       Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html

<p>Greetings,</p>

<p>The ticket has been approved, you may now start to act on it.</p>

'
    },
    {  Queue       => 0,
       Name        => "Forward",    # loc
       Description => "Forwarded message", # loc
       Content => q{

{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of transaction #".$Transaction->id." of ticket #". $Ticket->id }
}
    },
    {  Queue       => 0,
       Name        => "Forward Ticket",    # loc
       Description => "Forwarded ticket message", # loc
       Content => q{

{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of ticket #". $Ticket->id }
}
    },
    {  Queue       => 0,
       Name        => "Error: unencrypted message",    # loc
       Description =>
         "Inform user that their unencrypted mail has been rejected", # loc
       Content => q{Subject: RT requires that all incoming mail be encrypted

You received this message because RT received mail from you that was not encrypted.  As such, it has been rejected.
}
    },
    {  Queue       => 0,
       Name        => "Error: public key",    # loc
       Description =>
         "Inform user that he has problems with public key and couldn't recieve encrypted content", # loc
       Content => q{Subject: Your public key in RT is missing or unusable

You received this message because we were unable to encrypt a message to your public key, either because it is missing or has a problem.  Please inform the administrator about the problem.
}
    },
    {  Queue       => 0,
       Name        => "Error to RT owner: public key",    # loc
       Description =>
         "Inform RT owner that user(s) have problems with public keys", # loc
       Content => q{Subject: Some users have problems with public keys

You received this message as RT has problems with public keys of the following user:
{
    foreach my $e ( @BadRecipients ) {
        $OUT .= "* ". $e->{'Message'} ."\n";
    }
}}
    },
    {  Queue       => 0,
       Name        => "Error: no private key",    # loc
       Description =>
         "Inform user that we received an encrypted email and we have no private keys to decrypt", # loc
       Content => q{Subject: we received message we cannot decrypt

You sent an encrypted message with subject '{ $Message->head->get('Subject') }',
but we have no private key it's encrypted to.

Please, check that you encrypt messages with correct keys
or contact the system administrator.}
    },
    {  Queue       => 0,
       Name        => "Error: bad encrypted data",    # loc
       Description =>
         "Inform user that a message he sent has invalid encryption data", # loc
       Content => q{Subject: We received a message we cannot handle

You sent us a message that we cannot handle due to corrupted signature or encrypted block. we get the following error(s):
{ foreach my $msg ( @Messages ) {
    $OUT .= "* $msg\n";
  }
}}
    },
    {  Queue       => 0,
       Name        => "PasswordChange",    # loc
       Description =>
         "Inform user that his password has been reset", # loc
       Content => q{Subject: [{RT->Config->Get('rtname')}] Password reset

Greetings,

Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')}

Your new password is:
  {$NewPassword}
}
    },

               {   Queue       => '0',
                   Name        => 'Email Digest',    # loc
                   Description => 'Email template for periodic notification digests',  # loc
                   Content => q[Subject: RT Email Digest

{ $Argument }
],
               },

{
    Queue       => 0,
    Name        => "Error: Missing dashboard",    # loc
    Description =>
      "Inform user that a dashboard he subscribed to is missing", # loc
    Content => q{Subject: [{RT->Config->Get('rtname')}] Missing dashboard!

Greetings,

You are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted.

RT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription:

DashboardID:  { $SubscriptionObj->SubValue('DashboardId') }
Frequency:    { $SubscriptionObj->SubValue('Frequency') }
Hour:         { $SubscriptionObj->SubValue('Hour') }
{
    $SubscriptionObj->SubValue('Frequency') eq 'weekly'
    ? "Day of week:  " . $SubscriptionObj->SubValue('Dow')
    : $SubscriptionObj->SubValue('Frequency') eq 'monthly'
      ? "Day of month: " . $SubscriptionObj->SubValue('Dom')
      : ''
}
}
},
    {
        Queue       => '0',
        Name        => 'Auth tokens expiring in 7 days in HTML', # loc
        Description => 'Auth tokens expiring in 7 days', # loc
        Content     => q[Subject: [{RT->Config->Get('rtname')}] You have auth tokens that will expire in 7 days
Content-Type: text/html

<p>Hello { $UserObj->RealName || $UserObj->Name }:</p>

<p>
The following tokens will expire within the next 7 days:
<ul>
{
    for my $token (@AuthTokens) {
        $OUT .= '<li>' . $token->Description .  ' (expires at ' . $token->ExpiresObj->AsString . ')</li>';
    }
}
</ul>
</p>

{
    if (   $UserObj->HasRight( Right => 'ModifySelf', Object => RT->System )
        && $UserObj->HasRight( Right => 'ManageAuthTokens', Object => RT->System ) )
    {
        $OUT .= '<p>You can revoke them and generate new ones on the <a href="' . RT->Config->Get('WebURL') . 'Prefs/AuthTokens.html' . '">Auth Tokens</a> page in RT.</p>';
    }
    else {
        $OUT .= "<p>If you are still using them, please contact your RT manager to generate new ones for you.</p>";
    }
}
],
    },
    {   Queue       => '0',
        Name        => 'PasswordReset',                                        # loc
        Description => 'Password reset request email',                         # loc
        Content     => 'Subject: RT Password Reset Request

Greetings,

Someone at { eval { RT::Interface::Web::RequestENV(\'REMOTE_ADDR\') } // \'\' } has requested
that RT send you this message allowing you to reset your password. If you
didn\'t request this message, please notify your RT administrator immediately.

To reset your password, click on the following URL and enter your new
password:

{ RT->Config->Get(\'WebURL\') }NoAuth/ResetPassword/Reset/{ $Token }/{ $User->id }',
    },
    {   Queue       => '0',
        Name        => 'MFAReset',                                             # loc
        Description => 'MFA reset request email',                              # loc
        Content     => 'Subject: RT MFA Reset Request

Greetings,

Someone has requested that RT send you this message allowing you to reset
your multi-factor authentication enrollment. If you didn\'t request this
message, please notify your RT administrator immediately.

To reset your MFA enrollment, click on the following URL:

{ RT->Config->Get(\'WebURL\') }NoAuth/MFA/Reset/{ $Token }/{ $User->id }

After following the link, you will be asked to confirm clearing your MFA
enrollment. If your account requires MFA, you will be prompted to re-enroll
on your next login.',
    },
);

@Scrips = (
    {  Description    => 'On Comment Notify AdminCcs as Comment',
       ScripCondition => 'On Comment',
       ScripAction    => 'Notify AdminCcs As Comment',
       Template       => 'Admin Comment in HTML' },
    {  Description    => 'On Comment Notify Other Recipients as Comment',
       ScripCondition => 'On Comment',
       ScripAction    => 'Notify Other Recipients As Comment',
       Template       => 'Correspondence in HTML' },
    {  Description    => 'On Correspond Notify Owner and AdminCcs',
       ScripCondition => 'On Correspond',
       ScripAction    => 'Notify Owner and AdminCcs',
       Template       => 'Admin Correspondence in HTML' },
    {  Description    => 'On Correspond Notify Other Recipients',
       ScripCondition => 'On Correspond',
       ScripAction    => 'Notify Other Recipients',
       Template       => 'Correspondence in HTML' },
    {  Description    => 'On Correspond Notify Requestors and Ccs',
       ScripCondition => 'On Correspond',
       ScripAction    => 'Notify Requestors And Ccs',
       Template       => 'Correspondence in HTML' },
    {  Description    => 'On Correspond Open Inactive Tickets',
       ScripCondition => 'On Correspond',
       ScripAction    => 'Open Inactive Tickets',
       Template       => 'Blank' },
    {  Description    => 'On Create Autoreply To Requestors',
       ScripCondition => 'On Create',
       ScripAction    => 'AutoReply To Requestors',
       Template       => 'AutoReply in HTML' },
    {  Description    => 'On Create Notify Owner and AdminCcs',
       ScripCondition => 'On Create',
       ScripAction    => 'Notify Owner and AdminCcs',
       Template       => 'Transaction in HTML' },
    {  Description    => 'On Create Notify Ccs',
       ScripCondition => 'On Create',
       ScripAction    => 'Notify Ccs',
       Template       => 'Correspondence in HTML' },
    {  Description    => 'On Create Notify Other Recipients',
       ScripCondition => 'On Create',
       ScripAction    => 'Notify Other Recipients',
       Template       => 'Correspondence in HTML' },
    {  Description    => 'On Owner Change Notify Owner',
       ScripCondition => 'On Owner Change',
       ScripAction    => 'Notify Owner',
       Template       => 'Transaction in HTML' },
    {  Description    => 'On Resolve Notify Requestors',
       ScripCondition => 'On Resolve',
       ScripAction    => 'Notify Requestors',
       Template       => 'Resolved in HTML' },
    {  Description    => "On transaction, add any tags in the transaction's subject to the ticket's subject",
       ScripCondition => 'On Transaction',
       ScripAction    => 'Extract Subject Tag',
       Template       => 'Blank' },
    {  Description    => 'On Forward Transaction Send forwarded message',
       ScripCondition => 'On Forward Transaction',
       ScripAction    => 'Send Forward',
       Template       => 'Forward' },
    {  Description    => 'On Forward Ticket Send forwarded message',
       ScripCondition => 'On Forward Ticket',
       ScripAction    => 'Send Forward',
       Template       => 'Forward Ticket' },
    {  Description       => "Set starts date if needed according to SLA",
       ScripCondition    => 'Require starts set according to SLA',
       ScripAction       => 'Set starts date according to SLA',
       Template          => 'Blank' },
    {  Description       => "Set due date if needed according to SLA",
       ScripCondition    => 'Require due set according to SLA',
       ScripAction       => 'Set due date according to SLA',
       Template          => 'Blank' },
);

@ACL = (
    { UserId => 'root',        # - principalid
      Right  => 'SuperUser', },

    { GroupDomain => 'SystemInternal',
      GroupType => 'privileged',
      Right  => 'ShowApprovalsTab', },

    {   GroupDomain => 'SystemInternal',
        GroupType   => 'Privileged',
        Right       => 'ShowSearchAdvanced',
    },
    {   GroupDomain => 'SystemInternal',
        GroupType   => 'Privileged',
        Right       => 'ShowSearchBulkUpdate',
    },
);

# Predefined searches

@Attributes = (
    { Name => 'Search - My Tickets',
      Description => '[_1] highest priority tickets I own', # loc
      Content     =>
      { Format =>  q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
                 . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
                 . q{Priority, QueueName, ExtendedStatus},
        Query   => " Owner = '__CurrentUser__' AND Status = '__Active__'",
        OrderBy => 'Priority',
        Order   => 'DESC'
      },
    },
    { Name => 'Search - Unowned Tickets',
      Description => '[_1] newest unowned tickets', # loc
      Content     =>
# 'Take' #loc
      { Format =>  q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
                 . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
                 . q{QueueName, ExtendedStatus, CreatedRelative, }
                 . q{'<A HREF="__WebPath__/Ticket/Display.html?Action=Take&id=__id__">__loc(Take)__</a>/TITLE:NBSP'},
        Query   => " Owner = 'Nobody' AND Status = '__Active__'",
        OrderBy => 'Created',
        Order   => 'DESC'
      },
    },
    { Name => 'Search - Bookmarked Tickets',
      Description => 'Bookmarked Tickets', #loc
      Content     =>
      { Format => q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',}
                . q{'<a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',}
                . q{Priority, QueueName, ExtendedStatus, Bookmark},
        Query   => "id = '__Bookmarked__'",
        OrderBy => 'LastUpdated',
        Order   => 'DESC' },
    },
# initial reports
    { Name => 'ReportsInMenu',
      Description => 'Content of the Reports menu', #loc
      Content     => [
          {
              id          => 'resolvedbyowner',
              title       => 'Resolved by owner', # loc
              path        => '/Reports/ResolvedByOwner.html',
          },
          {
              id          => 'resolvedindaterange',
              title       => 'Resolved in date range', # loc
              path        => '/Reports/ResolvedByDates.html',
          },
          {
              id          => 'createdindaterange',
              title       => 'Created in a date range', # loc
              path        => '/Reports/CreatedByDates.html',
          },
          {
              id          => 'user_time',
              title       => 'User time worked',
              path        => '/Reports/TimeWorkedReport.html', # loc
          },
      ],
    },
);

@Classes = (
    {
        Name              => 'General',
        Description       => 'The default class',
        Attributes        => [
            {
                Name    => 'Skip-EscapeHTML',
                Content => 1,
            },
        ],
    },
);

@CustomFields = (
    {
        Name              => 'Content',
        Description       => 'Content',
        LookupType        => 'RT::Class-RT::Article',
        Type              => 'HTML',
        MaxValues         => 1,
    },
);

@Final = (
    sub {
        my $dashboard = RT::Dashboard->new( RT->SystemUser );
        my ( $ret, $msg ) = $dashboard->Save(
            Name    => 'Homepage',
            Privacy => join( '-', ref( RT->System ), RT->System->Id ),
        );

        if ($ret) {
            my @searches;
            for my $search_name ( 'My Tickets', 'Unowned Tickets', 'Bookmarked Tickets' ) {
                my ($search) = RT::System->new( RT->SystemUser )->Attributes->Named( 'Search - ' . $search_name );
                if ($search) {
                    push @searches,
                        {
                        pane         => 'body',
                        portlet_type => 'search',
                        id           => $search->Id,
                        description  => "Saved Search: $search_name",
                        privacy      => join( '-', ref( RT->System ), RT->System->Id ),
                        };
                }
                else {
                    RT->Logger->error("Couldn't find search $search_name");
                }
            }

            my $panes = {
                body => [
                    @searches,
                    {   pane         => 'body',
                        portlet_type => 'component',
                        component    => 'QuickCreate',
                        description  => 'QuickCreate',
                        path         => '/Elements/QuickCreate',
                    },
                ],
                sidebar => [
                    {   pane         => 'sidebar',
                        portlet_type => 'component',
                        component    => 'MyReminders',
                        description  => 'MyReminders',
                        path         => '/Elements/MyReminders',
                    },
                    {   pane         => 'sidebar',
                        portlet_type => 'component',
                        component    => 'QueueList',
                        description  => 'QueueList',
                        path         => '/Elements/QueueList',
                    },
                    {   pane         => 'sidebar',
                        portlet_type => 'component',
                        component    => 'Dashboards',
                        description  => 'Dashboards',
                        path         => '/Elements/Dashboards',
                    },
                    {   pane         => 'sidebar',
                        portlet_type => 'component',
                        component    => 'RefreshHomepage',
                        description  => 'RefreshHomepage',
                        path         => '/Elements/RefreshHomepage',
                    },
                ]
            };

            # fill content
            my ( $ret, $msg ) = $dashboard->Update( Panes => $panes );
            if ( !$ret ) {
                RT->Logger->error("Couldn't update content for dashboard Homepage: $msg");
            }

            ( $ret, $msg ) = RT->System->SetAttribute(
                'Name'        => 'DefaultDashboard',
                'Description' => 'Default Dashboard',
                'Content'     => $dashboard->Id,
            );
            if ( !$ret ) {
                RT->Logger->error("Couldn't set DefaultDashboard: $msg");
            }
        }
        else {
            RT->Logger->error("Couldn't create dashboard Homepage: $msg");
        }
    },
);
