%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& /RTIR/Create.html, Split => 1, Incident => $Incident, QuoteTransaction => $QuoteTransaction, Queue => $Queue, Subject => $TicketObj->Subject, Requestors => $TicketObj->RequestorAddresses, Cc => $TicketObj->CcAddresses, AdminCc => $TicketObj->AdminCcAddresses, TicketObj => $TicketObj, Status => $TicketObj->Status, Owner => $TicketObj->Owner, InitialPriority => $TicketObj->InitialPriority, FinalPriority => $TicketObj->FinalPriority &> <%INIT> my $TicketObj = LoadTicket($Ticket); my ($Type, undef) = $m->comp('Elements/Type', Ticket => $TicketObj->Id); my $Incident; if ($Type ne 'Incident') { my $incidents = $TicketObj->MemberOf; while (my $link = $incidents->Next) { my $inc = $link->TargetObj; if ($inc->QueueObj->Name eq 'Incidents') { $Incident = $inc->Id; } } } else { $m->comp("/RTIR/Incident/Split.html", %ARGS); $m->abort; } my $Queue; if ($Type eq "Incident") { $Queue = "Incidents"; } elsif ($Type eq "Report") { $Queue = "Incident Reports"; } elsif ($Type eq "Investigation") { $Queue = "Investigations"; } elsif ($Type eq "Block") { $Queue = "Blocks"; } <%ARGS> $MemberOf => undef $QuoteTransaction => undef $Ticket => undef