%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# Unless otherwise specified, all modifications, corrections or %# extensions to this work which alter its source code become the %# property of Best Practical Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END LICENSE BLOCK <& Elements/Header &> #<%$Ticket->id%>: <%$Ticket->Subject%>
(<%$Ticket->Requestors->MemberEmailAddressesAsString%>)
% if ($Actions[0]) { <& /Elements/ListActions, actions => \@Actions &> % }
%# %# %#% if (exists $session{'Attachments'}) { %# %# %# %# %#% } # end of if %#
<&|/l&>Status: <& /Elements/SelectStatus, Name=>"Status", Default => $DefaultStatus &> <&|/l&>Owner: <& /Elements/SelectOwner, Name=>"Owner", Default => ($ARGS{'Owner'} || $Ticket->OwnerObj->Id()), QueueObj => $Ticket->QueueObj, TicketObj => $Ticket &> <&|/l&>Worked: <&|/l&>minutes
<&|/l&>Update Type:
<&|/l&>Subject:
<&|/l&>Cc: > %#
<&|/l&>Bcc: %#
%#<&|/l&>Attached file: %# %#<&|/l&>Check box to delete
%#% foreach my $attach_name (keys %{$session{'Attachments'}}) { %#<%$attach_name%>
%#% } # end of foreach %#
<&|/l&>Attach: %#
<& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &> % if (exists $ARGS{UpdateContent}) { % delete $ARGS{'QuoteTransaction'}; <& Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, %ARGS&> % } else { <& Elements/MessageBox, Name=>"UpdateContent", %ARGS &> % }
<& /Elements/Submit, Name => 'SubmitTicket' &>
<%INIT> my $CanRespond = 0; my $CanComment = 0; my $title; my @Actions; my $Ticket = LoadTicket($id); unless($DefaultStatus){ $DefaultStatus=($ARGS{'Status'} ||$Ticket->Status()); } if ($DefaultStatus =~ '^new$'){ $DefaultStatus='open'; } if ($DefaultStatus eq 'resolved') { $title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } else { $title = loc("Update ticket #[_1] ([_2])", $Ticket->id, $Ticket->Subject); } # Things needed in the template - we'll do the processing here, just # for the convenience: my ($CommentDefault, $ResponseDefault); if (($Action eq 'Comment') or ($ARGS{'UpdateType'} eq 'private')) { $CommentDefault = "SELECTED"; } else { $ResponseDefault = "SELECTED"; } $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or $Ticket->CurrentUserHasRight('ModifyTicket') ); # {{{ deal with deleting uploaded attachments foreach my $key (keys %ARGS) { if ($key =~ m/^DeleteAttach-(.+)$/) { delete $session{'Attachments'}{$1}; } $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; } # {{{ store the uploaded attachment in session if ($ARGS{'Attach'}) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $subject = "$ARGS{'Attach'}"; # since CGI.pm deutf8izes the magic field, we need to add it back. Encode::_utf8_on($subject); # strip leading directories $subject =~ s#^.*[\\/]##; my $attachment = MakeMIMEEntity( Subject => $subject, Body => "", AttachmentFieldName => 'Attach' ); $session{'Attachments'} = { %{$session{'Attachments'} || {}}, $ARGS{'Attach'} => $attachment }; } # }}} # delete temporary storage entry to make WebUI clean unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) { delete $session{'Attachments'}; } # }}} if ( exists $ARGS{SubmitTicket} ) { if ( $ARGS{'UpdateContent'} ) { $ARGS{'UpdateContent'} =~ s/\r\n/\n/g; if ( $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature ) { $ARGS{UpdateAttachments} = $session{'Attachments'}; ProcessUpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $Ticket ); delete $session{'Attachments'}; } } #Process status updates my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$Ticket); my @results = ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS); push (@Actions, @BasicActions, @results); } <%ARGS> $id => undef $Action => undef $DefaultStatus => undef $Length => 8