<& /Elements/Header, Title=>"Update Ticket ".$Ticket->Id.": ".$Ticket->Subject &> <& /Ticket/Elements/Tabs, id => $id &> <& /Elements/TitleBoxStart, title => 'Update ticket '.$Ticket->Id &>
Interested Parties
  • Requestor: <% $Ticket->RequestorsAsString %>
  • Cc: <% $Ticket->CcAsString %>
  • AdminCc: <% $Ticket->AdminCcAsString %>
Status: <& /Elements/SelectStatus, Name=>"SetStatus", Default => $Ticket->Status() &> Owner: <& /Elements/SelectOwner, Name=>"SetOwner", Default => $Ticket->OwnerObj->Id(), Queue => $Ticket->QueueObj &> Time Worked: minutes

Update Type:
Subject:
<& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>
<& /Elements/TitleBoxEnd &> <& /Elements/Submit &>
<%INIT> ## Things needed in the template - we'll do the processing here, just ## for the convinience: my $CommentDefault=$Action eq "Comment" ? "SELECTED" : ""; my $ResponseDefault=$Action eq "Respond" ? "SELECTED" : ""; use RT::Ticket; my $Ticket=RT::Ticket->new($session{'CurrentUser'}); $Ticket->Load($id) || Abort ("Couldn't load ticket."); <%ARGS> $id => undef $Action => undef