<& /Elements/Header, Title=>"Update Ticket" &>

Update ticket <% $Ticket->Id %>

Subject: <% $Ticket->Subject %>
Interested Parties: %# TODO: (Stubbed: You cannot yet set up particular receipients of one email, you can only edit the watcher list)
  • Requestor:<% $Ticket->RequestorsAsString %>
  • Cc:<% $Ticket->CcAsString %>
  • AdminCc: <% $Ticket->AdminCcAsString %>
Status: <& /Elements/SelectStatus, Name=>"SetStatus", Default => $Ticket->Status() &> Owner: <& /Elements/SelectOwner, Name=>"SetOwner", Default => $Ticket->OwnerObj->Id(), Queue => $Ticket->QueueObj &> Time Worked: minutes

Update Type:
Update Subject:
<& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction}, MessageURI=>$MessageURI &>
%if ($MessageURI) { %} Are you sure you're doing the right thing now?
<%INIT> ## Things needed in the template - we'll do the processing here, just ## for the convinience: my $Action=$ARGS{DefaultAction} || "Response"; my $PublicCommentDefault=$Action eq "PublicComment" ? "SELECTED" : ""; my $CommentDefault=$Action eq "Comment" ? "SELECTED" : ""; my $ResponseDefault=$Action eq "Respond" ? "SELECTED" : ""; use RT::Ticket; my $Ticket=RT::Ticket->new($session{'CurrentUser'}); $Ticket->Load($ARGS{'id'}); my $MessageURI; $MessageURI=$ARGS{MessageLinkPrefix} . $ARGS{MessageLink} if $ARGS{MessageLink};